You help the product succeed in real homes and workplaces, and turn installation and support into engineering understanding rather than a ticket queue. What you learn in somebody's living room is the most valuable and least available information the company has.
Open for applications. Starts at: Pilot expansion.
We are taking applications for this role now and building the pipeline for it. The stage above is when the work itself is expected to begin, which is something you deserve to know before you apply rather than after. It is context, not a gate.
Where
In the office together five days a week, in one of our garages, and remote-friendly around your family, arranged one person at a time. We hire across the United States 🇺🇸, India 🇮🇳 and the UAE 🇦🇪.
The work
Set up pilot systems, diagnose problems and teach users how to control their agents. Use temporary, consented support access and minimize exposure to personal data. Feed recurring issues into product, documentation and hardware improvements.
The milestone
In your first 90 days, support a pilot cohort and eliminate one repeated failure through a documented product or process change.
Required
Nice to have
Evidence
Bring technical troubleshooting and patient communication. Show how you explained a complex issue clearly, protected customer trust and prevented the problem from returning.
Evidence, not credentials. We are describing work you can point at, in whatever form it exists.
The exercise
Help a user recover a failed device while preserving confidentiality and explaining what can and cannot be restored.
The package
Indicative pay ranges by market and level are on the compensation page. Plan numbers are confirmed in your offer letter.
Apply
One short form. A person reads every application and you hear back either way. You will get your own link to check where things stand, and you can withdraw or delete your application from it at any time, without an account.
