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Human experience · H55

Human Factors and Social Computing Researcher

You study how people and their agents can cooperate without weakening human judgement or personal boundaries. That includes the outcomes nobody markets: over-reliance, the quiet erosion of a skill somebody used to have, and the ways a system that knows a lot about a person can make them feel exposed or judged. Our founder's directive is that we serve people without ever humiliating them, and this research is how we find out whether we are.

Apply for this roleAll roles

Open for applications. Starts at: Research program.

We are taking applications for this role now and building the pipeline for it. The stage above is when the work itself is expected to begin, which is something you deserve to know before you apply rather than after. It is context, not a gate.

Where

Kirkland GarageUAE Garage

In the office together five days a week, in one of our garages, and remote-friendly around your family, arranged one person at a time. We hire across the United States 🇺🇸, India 🇮🇳 and the UAE 🇦🇪.

The work

What this person actually does

Study trust calibration, consent comprehension, shared-device use and collaboration between people. Conduct consented interviews and usability studies with appropriate ethics review. Translate observations into product changes and evaluate whether the changes improve understanding and agency.

The milestone

What it looks like when it is working

In your first 90 days, deliver a study of one household or professional workflow and test a design that addresses an observed failure.

Required

What we would not hire without

  • ▸HCI, human factors, cognitive science, social computing, or related research experience
  • ▸Careful observation and methodological rigor over assumptions about how users should behave
  • ▸You design studies that could contradict what the company hopes
  • ▸You can turn a finding into something a product team acts on

Nice to have

What would be a bonus, not a gate

  • ▸Research on trust, reliance, or automation bias
  • ▸Mixed-methods work
  • ▸You have studied a technology inside people's homes

Evidence

What would show us you can do it

Bring HCI, human factors, cognitive science, social computing or related research experience. Value careful observation and methodological rigor over assumptions about how users should behave.

Evidence, not credentials. We are describing work you can point at, in whatever form it exists.

The exercise

How we would look at it together

Design a study that distinguishes appropriate trust in an agent from increasing willingness to accept its suggestions.

The package

What comes with the job

  • ▸Stock options for every full-time teammate, four-year vesting with a one-year cliff
  • ▸Annual performance bonus, or on-target earnings with uncapped commission for customer-facing roles
  • ▸Medical, dental and vision for you and your family, plus life and disability cover, on the highest plan tier available to us
  • ▸A 401(k) with company matching
  • ▸Pay reviewed every year and on promotion, benchmarked to your role and market
  • ▸A budget of AI tokens of your own
  • ▸Gym membership, and retailer discounts redeemed through our benefits app
  • ▸Remote-friendly around your family, arranged one person at a time
  • ▸$1,000 plus $10,000 in equity for a referral we hire who stays a year

Indicative pay ranges by market and level are on the compensation page. Plan numbers are confirmed in your offer letter.

Apply

Apply for Human Factors and Social Computing Researcher

One short form. A person reads every application and you hear back either way. You will get your own link to check where things stand, and you can withdraw or delete your application from it at any time, without an account.

Apply for this job

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Human Factors and Social Computing Researcher

Resume *

Any one of these. If you have not got a PDF to hand, paste the text - it is not a lesser way to apply.

That is everything we need. The rest is optional, and it helps.

Where your work lives

Any of these, none of these. Paste a link and we will look.

In a hundred words or so, the piece of work you are most proud of.

You get a reference number straight away.
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