You keep people's computers available, supportable and repairable over time, and build the supply and service relationships behind that. Repairability is a stated commitment rather than a feature, so this role is partly about refusing choices that make a machine disposable.
Open for applications. Starts at: Pilot expansion.
We are taking applications for this role now and building the pipeline for it. The stage above is when the work itself is expected to begin, which is something you deserve to know before you apply rather than after. It is context, not a gate.
Where
In the office together five days a week, in one of our garages, and remote-friendly around your family, arranged one person at a time. We hire across the United States 🇺🇸, India 🇮🇳 and the UAE 🇦🇪.
The work
Qualify suppliers, manage component lifecycle risks and negotiate practical service arrangements. Work with engineering on substitutions and repair procedures. Build a returns process that protects user data and reports the real cost of ownership.
The milestone
In your first 90 days, deliver a sourced bill of materials, alternative-component plan and a privacy-preserving repair workflow.
Required
Nice to have
Evidence
Bring electronics sourcing, operations or service experience and strong technical communication. Show how you have managed shortages or field defects without hiding the tradeoffs.
Evidence, not credentials. We are describing work you can point at, in whatever form it exists.
The exercise
Plan a storage replacement where a user needs their computer restored but must not disclose the contents of the original drive.
The package
Indicative pay ranges by market and level are on the compensation page. Plan numbers are confirmed in your offer letter.
Apply
One short form. A person reads every application and you hear back either way. You will get your own link to check where things stand, and you can withdraw or delete your application from it at any time, without an account.
