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Systems software · H10

Reliability and Device Fleet Engineer

You keep personal agents useful after the first demonstration, which means making a fleet of household computers maintainable without treating people's private data as telemetry. That constraint is the interesting part: you have to operate what you cannot look inside.

Apply for this roleAll roles

Open for applications. Starts at: Pilot expansion.

We are taking applications for this role now and building the pipeline for it. The stage above is when the work itself is expected to begin, which is something you deserve to know before you apply rather than after. It is context, not a gate.

Where

Kirkland GarageUAE Garage

In the office together five days a week, in one of our garages, and remote-friendly around your family, arranged one person at a time. We hire across the United States 🇺🇸, India 🇮🇳 and the UAE 🇦🇪.

The work

What this person actually does

Build health checks, progressive updates, rollback, resource monitoring and incident runbooks. Separate device health from content. Design support access that users can authorize for a limited purpose and revoke, and test recovery from power and network failures.

The milestone

What it looks like when it is working

In your first 90 days, establish a pilot fleet dashboard, staged rollout process and three reproducible failure drills.

Required

What we would not hire without

  • ▸You have operated distributed services or connected devices in production
  • ▸You choose service objectives deliberately and can explain why those and not others
  • ▸You contain incidents and then remove the class of problem rather than the instance
  • ▸You can debug a fleet with aggregate signals only, without reaching into private data

Nice to have

What would be a bonus, not a gate

  • ▸Consumer hardware fleets specifically
  • ▸Privacy-preserving telemetry or differential privacy
  • ▸You have reduced a support burden measurably

Evidence

What would show us you can do it

Bring experience operating distributed services or connected devices. Show how you choose service objectives, contain incidents and reduce repeated support burdens.

Evidence, not credentials. We are describing work you can point at, in whatever form it exists.

The exercise

How we would look at it together

Plan an update rollout where a small number of devices boot successfully but fail to reopen their encrypted vaults.

The package

What comes with the job

  • ▸Stock options for every full-time teammate, four-year vesting with a one-year cliff
  • ▸Annual performance bonus, or on-target earnings with uncapped commission for customer-facing roles
  • ▸Medical, dental and vision for you and your family, plus life and disability cover, on the highest plan tier available to us
  • ▸A 401(k) with company matching
  • ▸Pay reviewed every year and on promotion, benchmarked to your role and market
  • ▸A budget of AI tokens of your own
  • ▸Gym membership, and retailer discounts redeemed through our benefits app
  • ▸Remote-friendly around your family, arranged one person at a time
  • ▸$1,000 plus $10,000 in equity for a referral we hire who stays a year

Indicative pay ranges by market and level are on the compensation page. Plan numbers are confirmed in your offer letter.

Apply

Apply for Reliability and Device Fleet Engineer

One short form. A person reads every application and you hear back either way. You will get your own link to check where things stand, and you can withdraw or delete your application from it at any time, without an account.

Apply for this job

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Reliability and Device Fleet Engineer

Resume *

Any one of these. If you have not got a PDF to hand, paste the text - it is not a lesser way to apply.

That is everything we need. The rest is optional, and it helps.

Where your work lives

Any of these, none of these. Paste a link and we will look.

In a hundred words or so, the piece of work you are most proud of.

You get a reference number straight away.
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