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Agent One
Products
PuppyTagShop
For Business
For Advisors & RIAFor BrandsFor Agent BuildersPartner with Hussh
Blog
LatestProduct UpdatesResearchFounder’s Notes
Glossary
A-ZConsent & PrivacyAgents & AIData Ownership
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Forward-Deployed Engineering

Customer Success & Technical Account Managers

Adoption, expansion, and the customer's long-term outcome.

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You own what happens after the deal: adoption, expansion, and whether the customer got the outcome they were promised. This is a technical role rather than a ticket-routing one. You will be the person a customer calls when something matters, and the person internally who insists we fix the thing they keep hitting.

Kirkland GarageUAE Garage

Customer-facing, so remote-friendly: base yourself in any major city with good airport connections in one of our markets. A desk in one of our garages if you want one.

Required

  • ▸Technical customer success or TAM experience with enterprise accounts
  • ▸You drive adoption and renewal, and can show the numbers where you did
  • ▸Technical enough to diagnose before escalating, and to be believed when you escalate
  • ▸Calm under pressure, and honest with a customer when the answer is bad

Nice to have

  • ▸Regulated industries: financial services, healthcare, or government
  • ▸You have built a customer-success function rather than joined one
  • ▸A support or engineering background

What winning looks like

  • ▸Net revenue retention and logo retention
  • ▸Active adoption per account
  • ▸CSAT/NPS and time-to-resolution

What comes with the job

  • ▸Stock options for every full-time teammate, four-year vesting with a one-year cliff
  • ▸Annual performance bonus, or on-target earnings with uncapped commission for customer-facing roles
  • ▸Medical, dental and vision for you and your family, plus life and disability cover, on the highest plan tier available to us
  • ▸A 401(k) with company matching
  • ▸Pay reviewed every year and on promotion, benchmarked to your role and market
  • ▸A budget of AI tokens of your own
  • ▸Gym membership, and retailer discounts redeemed through our benefits app
  • ▸Remote-friendly around your family, arranged one person at a time
  • ▸$1,000 plus $10,000 in equity for a referral we hire who stays a year

Apply

Apply for Customer Success & Technical Account Managers

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Customer Success & Technical Account Managers

Resume *

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In a hundred words or so, the piece of work you are most proud of.

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